The Transparency Imperative: How Visibility into Technology Spending Drives Business Value

The pandemic has reinforced the statement — a digital first strategy requires business and technology leaders to fundamentally change the operational model for technology.

Organizations like Brinks, RingCentral, USAA, Equifax, The Hackett Group, among others accelerated their digital first efforts during the pandemic which has led them to discover new areas of cutting costs, optimizing business transparency, and driving their business value with efficiency.

Mike Brady, CIO with financial services company USAA, is connecting costs with business value by incorporating a new metric: the speed with which the company can deliver value to its customers—U.S. military personnel, veterans and their families. We sponsored a Harvard Business Review Analytic Services report called “The Transparency Imperative: How Visibility into Technology Spending Drives Business Value”, to understand and analyze how visibility into technology spending correlates to business agility. In this report, we dive deep into the ‘why’ and ‘how’ business leaders can develop processes and metrics to measure value.

Through this analysis, we discover a central data point that ties everything together­— importance versus confidence. This report contains crucial information that enables executives to support their teams as they work towards closing the transparency gap through collaboration and technology.

To understand the biggest drivers of different organization’s technology budgets in the next 12 to 18 months and learn how organizations are planning to measure business outcomes of their technology investments in a post-pandemic world, download the full report.