As IT becomes increasingly more strategic and integrated with the business, managers must become more adept at communicating the cost and value of IT spend. While IT leaders are surrounded by data, too often they lack the right metrics to manage technology investments and communicate with business partners. To address this, the TBM Council has endorsed a set of standard metrics to manage the business of IT. This document summarizes those metrics and provides guidance on how to use them.
Download a complimentary copy of this Apptio executive brief today.