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CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat at the table must enable their firms to be customer-obsessed — customer led, insights-driven, fast, and connected. To understand and manage technology to enable customer obsession, CIOs must free funds through effective and efficient operations and shift them to innovations, managing technology from a business perspective. This report explains technology business management (TBM), its benefits, and the solutions that support it.