![ApptioCareers-Employee[1]](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHZpZXdCb3g9IjAgMCAyMjUgMjc1IiB3aWR0aD0iMjI1IiBoZWlnaHQ9IjI3NSIgZGF0YS11PSJodHRwcyUzQSUyRiUyRnd3dy5hcHB0aW8uY29tJTJGd3AtY29udGVudCUyRnVwbG9hZHMlMkZlbGVtZW50b3IlMkZ0aHVtYnMlMkZBcHB0aW9DYXJlZXJzLUVtcGxveWVlMS1xZzVuenB5MHdoaWJtbzZvdmJqNGM3MHh0aTUzdmo1OHM0endwajh0dHMucG5nIiBkYXRhLXc9IjIyNSIgZGF0YS1oPSIyNzUiIGRhdGEtYmlwPSIiPjwvc3ZnPg== "ApptioCareers-Employee[1]")
IBM ApptioBaseline
Ultimately, our goal is for you to achieve and exceed your Technology Business Management objectives. This site presents various legal resources. Each of these documents represents a baseline set of commitments. We offer our services with a commitment around security, performance, uptime, support and privacy. Of course, we intend to go further.
As of May 1, 2024 the latest service descriptions and terms can be found on the IBM website. The documents on this page are available as historical reference.
Apptio Service Terms
The terms that govern your subscriptions and customer success engagements
View Terms
Professional Services Packages
Descriptions of each package offered by Apptio Professional Services
View Packages
Customer Support Services Policies
Apptio’s baseline tech support commitment to you related to the services
View Apptio Customer Support Policy
View Apptio Targetprocess Premium Support Policy
Service Level Standards
Apptio’s baseline commitment to you regarding uptime of the service
View Standards
Security Framework
Apptio’s baseline commitment to you regarding the security measures in place to protect your data provided as part of the service.
View current Certifications
View Framework
Business Continuity & Disaster Recovery Framework
Apptio’s baseline commitment to you regarding business continuity and disaster recovery
View Framework
Privacy Policy
Apptio’s privacy policy, covering personal information provided to us through the corporate website and our services
View Policy
Product Descriptions, Licensing Requirements & Dependencies
Descriptions of Apptio’s products along with licensing dependencies and requirements between and amongst our offerings
View Product Descriptions, Licensing Requirements and Dependencies
Apptio Data Processing Agreement
These provisions represent our contractual commitment to our customers regarding compliance with the GDPR requirements.
Effective from 1st December 2023:
View GDPR Provisions – Apptio Data Processing Agreement
View Data Processing Agreement Exhibit
Effective until 30th November 2023:
View GDPR Provisions – Apptio Data Processing Agreement
Targetprocess Terms
The terms that govern your subscription.
View Terms
Digital Fuel License Agreements
Documentation for Digital Fuel customers, including End User License Agreement and Open Source Software License Terms.
View License Agreements
SaaSLicense Terms and Policies
The terms that govern your subscriptions, privacy, and website interactions.
View Terms & Policies
Apptio Legacy Products
Information about Apptio products which have been discontinued or replaced
View Terms
