Phil Gormley is Apptio’s Senior Director for Strategic Services, Phil works with leaders at Apptio's largest clients to revolutionize their IT Financial Management and help them forge alliances with their internal clients based on demonstrating concrete value for all of their IT services. Prior to Apptio, Phil spent four years at EMC IT as Chief of Staff to the Senior Vice President of Global Infrastructure and the Cloud. Phil holds a Masters in Computer Science, and an MBA from Harvard Business School.
Moving to an IT services model may be the most complicated thing an IT organization ever does. Why is the transition so challenging? Not for the reasons you think.