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If you’re headed down the road to IT Service Management (ITSM), then you’re probably leveraging the IT Infrastructure Library, or ITIL®. However, while many ITIL initiatives are benefiting IT organizations, they rarely deliver value...
IT organizations must transform themselves from traditional service providers into more flexible service brokers. Not just because the market is forcing it, but also because it is good for business optimization and the relationship with business...
CIOs must address a broad spectrum of business demands. On one hand, your IT organization is a utility provider bound to tight operational budgets. On the other, you must partner closely with the business in delivering innovation. To ...