Apptio requires all employees and contractors to sign and abide by non-disclosure confidentiality agreements, and to comply with our information security policies.
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Trustworthy and Safe
"Apptio’s world-class security measures are designed to protect and serve our customers."
- Ted Kummert, EVP Products & Engineering
The protection of your data is a top priority at Apptio, and the development and operation of our service revolves around that commitment. This includes our people, security policies and commitment to helping you implement secure practices when using our products.
Apptio Policies & Practices
Apptio provides training to all employees on our information security handling practices and policies during their new hire orientation, with refresher courses given annually to keep staff current. In addition, Apptio developers are required to take specific secure coding practice training on an annual basis. As new threats emerge, or changes are made to our security practices, Apptio communicates the changes and educates employees in a timely manner.
The principle of “least privilege” is adhered to and data is accessible only to authorized Apptio personnel as required to operate the service. Customer data is only disclosed to third parties in connection with the provision of services to you, and only in accordance with your commercial agreements with Apptio.
Apptio includes provisions in our contracts to protect the information of our customers, prohibiting us from disclosure of customer data without written consent, except where required by law.
Security Best Practices for Apptio Customers
Require your employees to set strong passwords with your Apptio instance, or integrate directly with your company’s infrastructure with our Single Sign-On (SSO) option.
Secure your systems by keeping your browsers (Internet Explorer, Firefox, Chrome) up-to-date. Protect your desktop systems from attack by keeping your operating system and anti-virus systems current. Protect your employees from phishing attacks through email filtering and flagging Apptio.com as a trusted email source.
Take advantage of the role-based access controls in the Apptio platform to limit administrative, configuration, and report access only to appropriate individuals or groups in your organization. Coupled with SSO, you can leverage your existing internal access control groups in the Apptio platform.